Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services, including information about our kayak relaxation outings, woodland trail walking groups, lakeside yoga decks, and farm-to-table dining experiences.

When you visit our website or make a reservation, we collect personal information you voluntarily provide, such as your name, email address, phone number, and physical address. We also gather information about your visit through cookies and analytics tools, including your browsing behaviour, pages visited, and the devices you use to access our site.

• Contact information provided during bookings and inquiries
• Payment information processed securely through our payment gateway
• Preferences about wellness programmes and dining experiences
• Usage data collected through analytics and website tracking
• Communication records when you contact us via email or phone

How We Use Your Information

We use the information we collect to operate our retreat centre services and enhance your experience with us. Your data helps us process reservations, provide customer support, and deliver personalised recommendations for our wellness programmes and seasonal dining events.

We may use your information to send you updates about new kayak outings, woodland trail walks, yoga sessions, and farm-to-table menus. With your consent, we also use your data to send promotional emails about our services. We analyse usage patterns to improve our website functionality and user experience. Your information is never sold to third parties but may be shared with trusted service providers who assist us in delivering our services.

Your Privacy Rights

You have the right to access, correct, or delete your personal information at any time. You can also opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly. If you have questions about how we handle your data or wish to exercise your rights, we encourage you to reach out to us.

You may request a copy of the personal information we hold about you, update any inaccurate details, or request deletion of your data subject to legal requirements. We will respond to your requests within thirty days. You also have the right to withdraw consent for cookies and tracking technologies, though this may affect certain website features.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. These tools help us remember your preferences, understand how you interact with our pages, and improve the performance of our retreat centre's online presence.

Cookies are small files stored on your device that help us recognise you when you return to our site. We use essential cookies for security and functionality, analytical cookies to understand visitor behaviour, and preference cookies to remember your settings. You can control cookie settings through your browser, but disabling certain cookies may impact website functionality. For detailed information about cookies, please visit our separate Cookie Policy.

Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, and disclosure. Our website uses encryption technology to secure sensitive data during transmission, and we maintain strict access controls to ensure only authorised personnel can view your information.

While we take every precaution to safeguard your data, no method of transmission over the internet is completely secure. We encourage you to protect your account credentials and contact us immediately if you suspect any unauthorised access to your information.

Third-Party Links and Services

Our website may contain links to external websites and services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information. This includes links to payment processors, booking systems, and external resources related to wellness and nature activities.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our website following any modifications constitutes your acceptance of the updated Privacy Policy.